Billing and Pricing

What subscription plans do you offer?

We offer four subscription plans ranging from Essential to Enterprise, and a pay-as-you-go option for more flexibility.

To learn more, visit our plans and pricing page.

How can I change plans?

To change your plan, send us a message via the shared Slack channel or email us at [email protected].

Does Nimble Support pay-as-you-go payment plans?

Yes. Pay-as-you-go plans start at $8/GB, and allow you to pay for usage in custom amounts with no commitment.

If you’re interested in signing up, please reach out to the Nimble Sales team via our contact page.

Online registration for pay-as-you-go plans is coming soon!

Which payment methods are available?

We accept all major credit cards and PayPal.

If these methods are unavailable to you, contact us at [email protected].

How do I receive invoices for my payments?

Following every completed payment, an invoice will be sent to you by email automatically.

How can auto-recharge prevent my account from being disabled?

Auto-recharge ensures your account is always running with no budget-related interruptions. Using auto-recharge, if you run out of your monthly credits you’ll automatically be charged your package renewal amount, a new billing cycle will begin, and your next payment date will be set to the end of the new billing cycle.

Is there an unlimited bandwidth plan?

While we don’t currently offer an unlimited plan, all of our plans have an auto-recharge option that triggers a new billing cycle if your quota runs out, and ensures your account will run continuously without billing-related limitations.

Optional: If your use case entails special data requirements, contact your account manager / sales at [email protected].

Does my unused credit roll over to next month?

Credit rollover is available with our Professional and Enterprise plans.

How can I cancel my subscription?

To make any changes to your Nimble subscription plan, please contact your account manager and they will make the needed adjustments for you.

Is Nimble Support available 24/7?

Yes! Nimble provides 24/7 support through the Zendesk app.

What channels are available for contacting support?

Nimble support is available via live chat in our User Dashboard, Zendesk, E-mail, Slack, Microsoft Teams, and Discord.

Nimble offers both standard and enhanced SLA options that offer increased support availability. Enterprise customers can receive a tailored SLA to meet their unique organizational needs.

Last updated